Refund policy

Return & Refund Policy

Timepiece Enthusiast

We want you to love your watch. If you are not completely satisfied, we are here to help.

Return Window
You may request a return within 30 days of the delivery date.

Eligibility
To qualify for a return, your item must be:

• Unworn and in the same condition you received it
• In its original packaging, with all tags, accessories, manuals and protective materials
• Accompanied by your order number or proof of purchase

Non-Returnable Items

• Watches that show signs of wear, scratches, resizing or damage caused after delivery
• Items returned without original packaging
• Gift cards and final-sale items

How to Start a Return

1. Email support@timepieceenthusiast.com with your order number and the reason for your return.
2. Our team will review your request and send you return instructions and the return address.
3. Pack the item securely and ship it back. Please use a tracked shipping method, as we cannot be responsible for returns that are lost in transit.

Please do not send items back without contacting us first, as returns sent without authorization may not be accepted.

Refunds
Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the credit.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived defective, damaged or incorrect. Original shipping fees are non-refundable.

Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or not as ordered, contact us within 7 days of delivery at support@timepieceenthusiast.com with your order number and clear photos of the item and packaging. We will arrange a replacement or full refund, including return shipping.

Exchanges
To exchange an item, contact us at support@timepieceenthusiast.com and we will help you with the available options.

Cancellations
Orders can be cancelled before they ship. Email us as soon as possible with your order number.

Contact Us
Questions about returns or refunds? Reach us at support@timepieceenthusiast.com.